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The New BikerSteel.Com

BikerSteel.Com Company Policies

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Company Policies


Listed below you will find BikerSteel.Com & Grateful Glenn’s Custom Designs Company policies, each are individually detailed below. Please read these policies as they are the foundation of our business that allows us to offer our products at extremely affordable prices, and all customer request fulfillments will be bound by all of the following policies. If you have any questions, please feel free too email us at

 

ItalianKnives@msn.com

 

and we will be glad to assist you with any of your *Collectable* cutlery needs.



Sales
All sales are subject to on hand availability. If we are out of stock on an item when you order, we will contact you to see if you would rather cancel the transaction or make a substitution on your order. We only process payments only if an order is fulfilled. All credit card orders are processed by BikerSteel.Com & Grateful Glenn’s Custom Designs.

Privacy Policy
BikerSteel.Com does collect personal information for the sole purpose of fulfilling individual order requests. Your private information is never sold, shared, or otherwise provided to any other institution or party for any reason what so ever. Credit card information is collected using a SSL-128 bit encrypted *Secure* server, and all information is then deleted once the transaction has been completed.

Warranty Information

All Microtech knives come with original box, warranty, and all paperwork unless stated otherwise in the item description. All Protech knives come with original box, warranty, and all paperwork unless otherwise stated in item description.  All other Italian handcrafted spring-steel from such world reknown makers as F. lli Beltrame, Armando Beltrame, AGA Campolin, Renzo Beltrame, Guido Octavio Massaro, AKC, SKM knives are sold as new, with no associated warranty coverage…There is no warranty on any knock off, copied or clone auto or fixed blade knives...these item's are sold as is...

Legal Issues
It is the buyers responsibility to note that not all of the items featured on this website are legal in all states and municipalities within the
United States of America. It is the responsibility of the buyer to ascertain and abide by all Local, State, and Federal laws concerning these items. Your purchase of merchandise from BikerSteel.Com, whether it be by phone, by snail mail, e-mail or in person, or online via the internet through the website, legally binds you and your heirs, assigns, tranferee’s, and personal representatives as follows: You certify that you are of legal age to purchase the merchandise ordered and that the merchandise purchased is legal to own and purchase in the municipality/district/county/and state in which you reside. By offering merchandise for sale, BikerSteel.Com does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. When you purchase merchandise from BikerSteel.Com, you agree to assume all risks associated with and/or arising from your ownership and use of the merchandise, and agree to indemnify and hold BikerSteel.Com harmless from any and all claims brought by any person or entity against BikerSteel.Com related to and/or arising from your ownership and/or use of the merchandise.

 

You must be at least 21 years of age to make purchases from BikerSteel.Com. Buyer must abide by all local, state and federal laws concerning the ownership of such items...Seller cannot be held responsible for misuse after purchase...Furthermore, the act of placing any order with BikerSteel.Com will signify that you have read and understand this agreement and accept, and comply & abide by each of the terms presented herein.

Returns
Returns must be received within 10 days of the invoice date, in original factory packaging with all factory paperwork, in unblemished, re-sellable condition, and must include a copy of your invoice or packing slip. All returns are subject to a 15% restocking fee, and refunds will be issued either in the form of a credit to your card, or cash refund depending upon the order's original method of payment. BikerSteel.Com is not responsible for returns that are not received by us, so please ship your return merchandise in a manner in which you may track its receipt. The address for any returned merchandise is as follows…..

Grateful Glenn’s Custom Designs

Returns/Exchanges
167 Three Mile Creek Road
Fort Bridger, Wyoming 82933


(There is not a showroom at this location)

For further questions or assistance, please email us at
ItalianKnives@msn.com   All special-order items cannot be returned or exchanged, and are sold as is.

Exchanges
Should you wish to make an exchange, the exchange request must be received within 12 days of the original invoice date. Items sent for exchange must be in as sold/new condition, and re-sellable with original factory packaging and paperwork, and you must also include a copy of your original invoice. Exchanges are credited at the item cost plus $6.99 for the return shipment. Limit one exchange per initial order.

 

Note: Any and all special-order items cannot be returned for refund or exchanged (here is an example, a Special Order item would be an item such as a Limited Edition collectable piece.

Defective Merchandise
Although BikerSteel.Com does not knowingly or intentionally ship any merchandise that is defective, there may be times when a defective item slips through, and possibly passed on to the customer. If you do by chance ever receive an item you believe to be defective, please contact us at our email address first, so you can describe what you believe to be the defect and we can take care of it in a timely manor. If the item is truly defective, you must re-package the item in its original factory boxing with any accompanying paperwork and accessories and ship the item, along with a copy of your original invoice, to:


Grateful Glenn’s Custom Designs

Returns/Exchanges
167 Three Mile Creek Road
Fort Bridger, Wyoming 82933


(Note: This is our business mailing address, not a showroom)

Include a brief note with your return detailing what you believe is defective about the item in question. Upon receipt and inspection of the return, if it is determined that the item is defective, you will be shipped a replacement and will be reimbursed for your shipping cost. If the item is determined not to be defective, you will be contacted about its disposition. Note: If you decide to return the item for credit, the 15% restocking fee will apply.

Shipping
It is also the customer's responsibility to provide a physical address at which an order can be legally delivered, and the customer is responsible for the receipt of their shipment. No Post Office Box's please, physical address's only.. All order requests are processed in the order in which they are received, and normally ship within 1 to 2 business days. Normal order delivery time is 3 - 7 days, depending upon your location. Expedited shipping may be requested through email; and we will do our very best to comply with any and all expedited shipping requests.


WAIVER OF LIABILITY AND
INDEMNITY AGREEMENT

for

 Grateful Glenn’s Custom Designs & BikerSteel.Com


By purchasing any item sold by Grateful Glenn’s Custom Designs or BikerSteel.Com or any of it's assignees, the buyer expressly warrants that he/she is of legal age for purchase and in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of these item. The buyer expressly agrees to indemnify and hold harmless Grateful Glenn’s Custom Designs & BikerSteel.Com and any of it's assignees for all claims resulting directly or indirectly from the purchase, ownership and use or misuse of the item in violation of federal state and local laws or regulations.

BikerSteel.Com is in no way affiliated with Brad Skipper or Swinguard.Com!

Shipping and Handling...
 
We will ship your order out to you as soon as your Money Order or Cashier's Check payment has arrived and cleared. We also offer 100% Secure Online MasterCard and Visa Credit Card processing through Authorize.Net Virtual Payment Portal..... https://secure.authorize.net/

We offer the following shipping methods:

USPS First Class 
USPS Priority Mail 
UPS Standard Ground
 
All shipping costs are for residents of the Lower 48 United States....all others should contact us prior to purchase for individualized shipping rates to your region... No sales or shipping to Washington, D.C., or the State of Illinois... No International sales or shipping at this time!


Please be sure to Bookmark us and add the new & improved BikerSteel.Com to your favorites list...we will continue to offer unique hard to find items to the discriminating collector, and our product line and inventory will be changing as these item's become available...

Returns

Our customers often ask what our return policy is on our products... Here at BikerSteel.Com we aim for complete customer satisfaction. If you are not completely happy with your purchase, we do want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
 
 All American produced cutlery such as Protech & Microtech products come with a *Limited Lifetime Warranty* from their company. All Italian knives are tested and put through their paces before shipment to make sure they all function as intended...These genuine Italian knives are all hand crafted, and some do have minor character flaw's which make each and every piece unique.... There is no Warranty on Italian made products unless stated in the listing. Knock off or Clone knives come with no Warranty, other than they are working as intended before being shipped to you......
 
We do make sure each and every product is tested and working as intended before they are ever shipped out to our customers...We have been in the business of selling quality cutlery to collectors and LE individuals for 4 years plus, and have a great track record with our clients...

Major Credit Cards Accepted:
 
MasterCard & Visa

Do you have any questions? Send us an e-mail at:
 

BIKERSTEEL.COM
 
Quality Italian & American Automatic Knives for those who Ride!

#15 & #18 60's Era Flat Grind Olivewood Stiletto's
dvc06161_2.jpg
A pair of Vintage *Big Un's* from Napoli, Italy

  

Be sure and drop back in soon and be on the look out for some new and unique collectable stiletto's and other automatic knives being added shortly to our growing product line and ever changing inventory soon...